Trusted IT Company

Data Center Services

Standards and Compliance

Business Continuity and Disaster Recovery

Managing the IT Risk

busines_continuity142pxX100pxNatural disasters, terrorists, social risks such as riots, and hackers are threats to your business operations. To counter this threat, it’s important to have risk analysis and management activity to undertake focused, organization-specific plan such as locating the server into secure area, performing security testing, including vulnerability assessment of the server and network infrastructure. In other words, to mitigate the risks it is important for a business to have business continuity plan (BCP) and disaster recovery plan (DRP).

Despite the attention given to disaster recovery planning, companies are still failing to put strategic contingency plans in place. Based on Gartner estimation, only 35% have a comprehensive disaster recovery plan in place and lower than 10% have contingency, crisis, business recovery and business continuity plans.

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Dedicated Data Center Facility

Enterprise Solutions

DC Solutions to Meet You Requirements

data-center_solutions_iconDelivering cost effective solutions, so clients can focus on their core business. Our solutions comprises of among others: Colocation, Data Recovery Services, Working Room, Communication Link.

Strategic Locations

Secure Data Center Locations in Indonesia

indonesia-map_data-center_worldtelkomsigma’s has 3 world class standard data centers di Indonesia; Serpong (BSD) Tangerang, Sentul–West Java and Surabaya–East Java. Dedicated data center facilities for providing premium colocation, cloud solutions and managed services solutions.

ITILv3 Implementation

Data Center Management Best Practices

data-center_itil_icontelkomsigma with over 120 dedicated managed services professionals applies best practices in ensuring our clients data for their vital business continuity. Our best practices are inline with ITIL v3 and have been internationally certified.

Why telkomsigma Data Centers?

experience_15years_largetelkomsigma is the pioneer in data center managed services in Indonesia.We started our data center and managed services outsourcing since 1997, with over 15 years of international standard experience and trust in the data center industry.

Data Center Management Best Practices

In providing data center and managed services solutions, telkomsigma applies best practices in ensuring our clients data for their vital business continuity. Our best practices are inline with ITILv3 and have been internationally certified

Always On Customer Care

telkomsigma Customer Care will responsible in providing service support to customer and It will function as single point of contact in incident, problem and request handling. telkomsigma Customer Care can be contacted 24 x 7 including Saturdays, Sundays and holidays. This division is equipped with high standard and keep continue listen to customer complain and suggestion to help all customer to support their business everyday.

telkomsigma already 
have a solid and procedure to follow for any customer who want to consult, complain or to report any error, any issue that might be arise in daily business operational. 
This division communicate, dispatch and analyze all calls, reported incidents, service requests and information demands. Customers must be kept informed of the status of their queries. Any incidents that cannot be resolved immediately are appropriately escalated. When the incident has been resolved, Customer Care will records the resolution steps, and confirm that the action taken has been agreed to by the customer.

Data Center Serpong (BSD)

Data Center Space: 5100m2

Since 1998, telkomsigma has provided data center outsourcing in our first data center facility in Serpong (BSD) Tangerang. Our Serpong data Center contributed to the growing development of managed services outsourcing in Indonesia. Located in the satellite city outside of the Greater Jakarta,

this data center is strategically located as a DRC for your business.

More Info & Specifications

Data Center Surabaya

Data Center Space: 3200m2

In 2008, telkomsigma inaugurated the operation of its second data center in Surabaya which serves as a back-up for our other data center in Serpong, while catering to the business needs of our clients based in Eastern Indonesia. Located about 20 kilometers away from Juanda International Airport, this data center is an international standard facility with total area of 5033m2.

More Info & Specifications

Data Center Sentul

Data Center Space: 4000m2

To fulfill growing demands for data center services, in 2012 telkomsigma launched Data Center Sentul, a dedicated data center facility, securely located in Sentul, Bogor West Java, and reachable within one hour from Jakarta. This 6000m2 total area data center facility has been designed with separated security areas to ensure your data.

More Info & Specifications

DISASTER RECOVERY SERVICES

In disaster-prone areas like Indonesia, business is often challenged with unanticipated situations, such as earthquakes or great floods. For companies that need high data security, they will need reliable and trustworthy IT infrastructure and data recovery system to anticipate the unexpected. DRS helps our customers manage their non-core functions under outsourcing scheme.

DRS supports the operational viability of a company’s IT system with a range of services, including provision and operation of data center backup infrastructure, communication networks, and implementation of testing/periodic simulation. With our DRS solution, we help you address some of the IT issues as well as cost concern for additional maintenance effort, and enabling you to focus on the core business.

 

SERVER / MACHINE ROOM

We provide server rooms that are separated from working room. Our server rooms are located inside a high security area with limited access. Our facilities also includes 24 hour security guards on patrol, server rooms can only be accessed via proximity and biometric security system. Each room is also equipped with CCTV which monitors and records the area all the time.

Server room is designed with a Water Leak Detection System to protect equipments from any liquids. Server room is equipped with raised floor up to 60cm, Automatic Fire Suppression System (Novec), VESDA (Very Early Smoke Detection Apparatus), temperature and moisture control system with N+1configuration. Room will be maintained with 19 – 25 degree Celsius and 40% – 60% humidity. Power supplies for all the IT Equipment are supported by redundant UPS (with N+1 or 2N configuration) and redundant electricity generator (with N+1 configuration). UPS backup battery is up to 30 minutes.

To protect from electrical noise, power cable is placed under raised floor while data cable is placed overhead. Fiber optic cable tray is separated from copper cable tray. On shared data center users, the server placements were planned in such a way as to gain maximum efficiency and cost effectiveness. However for companies that prioritized privacy, we also provide dedicated rooms.

 

WORKING ROOM 

With more than 15 years of experience in managing data center, we fully understand the client’s needs and requirement for the room and facilities. For customers’ IT operation people and end users telkomsigma provides working rooms which are connected to the servers. Customers can choose dedicated or shared working rooms to suit their needs.

Dedicated working rooms, provided for minimum 5 persons, is specifically designed to the customers’ requirements and can be used at any time. To accommodate customers who needs the working room occasionally, such as for BCP room, telkomsigma provides a shared working room. The room is shared with other customers and can be used for 4 working days a year or twice a year.
The working rooms is equipped with:

  • Building Air Conditioning during work days
  • Portable Fire Extinguisher
  • CCTV Camera and Access control using proximity card
  • Office furniture, such as desks, chairs, printer, fax machine
  • PSTN line Telephone
  • Cable connection to server area
  • Desktop PC, including OS, Ms.Office, Antivirus (optional)
  • 
telkomsigma also provides meeting rooms, pantry and musholla for a convenient and comfortable working environment

 

COMMUNICATION LINK

telkomsigma Data Center is open to all telco service providers. Both national and international telco providers are currently available in our data centers, i.e. Telkom, Lintasarta, ICON+, XL, CSM, Indosat, Indonet, Biznet, NAP Info, Primacom, First Media, Singtel, Orange, KDDI.

Services provided by telkomsigma related to communication link are:

    • Provide communication link from customer’s site to Data Center site
    • Network device installment and configuration
    • Network activity monitoring 24×7 (WAN, LAN)
    • Network problems handling and escalation to the next level of vendor support
    • Network device maintenance
    • Performance Report

 

TAPE STORAGE MANAGEMENT

Despite of the system backup a company have in their DRC, business continuity plan requires a company to have their data backup to tapes or other backup media and stored away from the production site as well. To support our customers in a full cycle of business continuity process, telkomsigma also provides offsite Tape Storage Management. telkomsigma will maintain backup media / tapes in a safe, secure and limited access room. The room and Tape Library has the following specification:

  • 2-hours fire rated with thermal insulated to prevent condensation when the surrounding temperature is rising high
  • Located in restricted area. The area and the surrounding is monitored 24×7 by CCTV and access is controlled using 3-step access control system
  • Protected with Novec Fire Suppression System
  • Temperature is controlled within the range of 200 to 250 C using Precision Air Condition
  • The cabinet is protected by dual key system, a master key to unlock the cabinet and a unique key for each drawer
  • Customers have their private drawers with key lock
  • Key to drawers is kept by Customer and telkomsigma
  • Access to the room is restricted to authorized person only
  • telkomsigma also provides a secured pickup and delivery of tapes from customer site to telkomsigma library transported using a specific media case in a dedicated and locked cars. A secured pickup and delivery process is followed to make sure the tapes are pickup and delivered securely and on-time. Our team support is available 24×7 hours

busines_continuity142pxX100pxNatural disasters, terrorists, social risks such as riots, and hackers are threats to your business operations.  To counter this threat, it’s important to have risk analysis and management activity to undertake focused, organization-specific plan such as locating the server into secure area, performing security testing, including vulnerability assessment  of the server and network infrastructure. In other words, to mitigate the risks it is important for a business to have business continuity plan (BCP) and disaster recovery plan (DRP).

Despite the attention given to disaster recovery planning, companies are still failing to put strategic contingency plans in place. Based on  Gartner estimation, only 35% have a comprehensive disaster recovery plan in place and lower than 10% have contingency, crisis,  business recovery and business continuity plans.

This is an alarming statistic. In the event of a disaster, at best you could lose hundreds, thousands, or even billions of rupiah through lost productivity. The worst, you could go out of business.

telkomsigma has established itself as a leader in Disaster Recovery Strategies and Business Continuity Planning, and is one of the few companies that can protect from servers, data, and the most important is your business continuity.

With more than 25 years experiences in manage services, we combine industry-specific knowledge, management and technical expertise to provide our clients unsurpassed Data Centre, Disaster Recovery Solutions, Business Continuity Planning and Offsite Backup solutions. Our 25 years depth of experience and more than 32 banks customers places us in the unique position to service a variety of industries.

Telkomsigma is the Pioneer in Data Center & IT Managed Services in Indonesia

We started our data center and managed services outsourcing since 1997, with over 15 years of international standard experience and trust in the data center industry.

We started our data center and managed services outsourcing since 1997, building over 15 years of experience and trust in the data center industry. Started our operation in serving banking and financial industries, we have strong record in manage services, data center solutions, and disaster recovery services. Currently telkomsigma ownes 3 data centers, our first data center was established in 1997 at Serpong, Tangerang followed by second data center at Surabaya which launched in 2008, and the newest Data Center is located at Sentul City in Bogor West Java, started operation on April 2012. All data centers are connected and backing-up each other to securing customer crucial data in any event.

experience_15years_largeISO_9001-27001_B

1998

• The first to launch Data Center Outsourcing Service in Indonesia
• ISO 9001:2000 (1998) certification for Data Center Operations
 

2000

Ÿ • Providing DRS (Data Recovery Services) for multi industry customers
Ÿ • Managed Services in BSD launched, December 2000
 

2001

ŸŸŸŸŸ• The FIRST to Launch ASP Solution for Core Banking
 

2008

ŸŸŸŸŸ• Data Center Surabaya launched at August 2008
 

2009

• Managed Switching System of HIMBARA and LINK
• ISO 27001:2005 certification for Information Security
• The first to launch SaaS for rural bank’s Core Banking System named SA1U
 

2011

• Managed Services – Launched Cloud Computing IaaS (Infrastructure as a Service)
 

2012

• Data Center Sentul Operational, at April 2012
 

2014

• Data Center Sentul Certified Uptime Institute Tier III Design
• OHSAS 18001 Certification for Occupational Health and Safety Management Systems