Data Center Services

DISASTER RECOVERY SERVICES

In disaster-prone areas like Indonesia, business is often challenged with unanticipated situations, such as earthquakes or great floods. For companies that need high data security, they will need reliable and trustworthy IT infrastructure and data recovery system to anticipate the unexpected. DRS helps our customers manage their non-core functions under outsourcing scheme.

DRS supports the operational viability of a company’s IT system with a range of services, including provision and operation of data center backup infrastructure, communication networks, and implementation of testing/periodic simulation. With our DRS solution, we help you address some of the IT issues as well as cost concern for additional maintenance effort, and enabling you to focus on the core business.

SERVER / MACHINE ROOM

We provide server rooms that are separated from working room. Our server rooms are located inside a high security area with limited access. Our facilities also includes 24 hour security guards on patrol, server rooms can only be accessed via proximity and biometric security system. Each room is also equipped with CCTV which monitors and records the area all the time.

Server room is designed with a Water Leak Detection System to protect equipments from any liquids. Server room is equipped with raised floor up to 60cm, Automatic Fire Suppression System (Novec), VESDA (Very Early Smoke Detection Apparatus), temperature and moisture control system with N+1configuration. Room will be maintained with 19 – 25 degree Celsius and 40% – 60% humidity. Power supplies for all the IT Equipment are supported by redundant UPS (with N+1 or 2N configuration) and redundant electricity generator (with N+1 configuration). UPS backup battery is up to 30 minutes.

To protect from electrical noise, power cable is placed under raised floor while data cable is placed overhead. Fiber optic cable tray is separated from copper cable tray. On shared data center users, the server placements were planned in such a way as to gain maximum efficiency and cost effectiveness. However for companies that prioritized privacy, we also provide dedicated rooms.

WORKING ROOM 

With more than 15 years of experience in managing data center, we fully understand the client’s needs and requirement for the room and facilities. For customers’ IT operation people and end users telkomsigma provides working rooms which are connected to the servers. Customers can choose dedicated or shared working rooms to suit their needs.

Dedicated working rooms, provided for minimum 5 persons, is specifically designed to the customers’ requirements and can be used at any time. To accommodate customers who needs the working room occasionally, such as for BCP room, telkomsigma provides a shared working room. The room is shared with other customers and can be used for 4 working days a year or twice a year.
The working rooms is equipped with:

• Building Air Conditioning during work days
• Portable Fire Extinguisher
• CCTV Camera and Access control using proximity card
• Office furniture, such as desks, chairs, printer, fax machine
• PSTN line Telephone
• Cable connection to server area
• Desktop PC, including OS, Ms.Office, Antivirus (optional)
• 
telkomsigma also provides meeting rooms, pantry and musholla for a convenient and comfortable working environment

COMMUNICATION LINK

telkomsigma Data Center is open to all telco service providers. Both national and international telco providers are currently available in our data centers, i.e. Telkom, Lintasarta, ICON+, XL, CSM, Indosat, Indonet, Biznet, NAP Info, Primacom, First Media, Singtel, Orange, KDDI.

Services provided by telkomsigma related to communication link are:

• • Provide communication link from customer’s site to Data Center site
  • Network device installment and configuration
  • Network activity monitoring 24×7 (WAN, LAN)
  • Network problems handling and escalation to the next level of vendor support
  • Network device maintenance
  • Performance Report

TAPE STORAGE MANAGEMENT

Despite of the system backup a company have in their DRC, business continuity plan requires a company to have their data backup to tapes or other backup media and stored away from the production site as well. To support our customers in a full cycle of business continuity process, telkomsigma also provides offsite Tape Storage Management. telkomsigma will maintain backup media / tapes in a safe, secure and limited access room. The room and Tape Library has the following specification:

• 2-hours fire rated with thermal insulated to prevent condensation when the surrounding temperature is rising high
• Located in restricted area. The area and the surrounding is monitored 24×7 by CCTV and access is controlled using 3-step access control system
• Protected with Novec Fire Suppression System
• Temperature is controlled within the range of 200 to 250 C using Precision Air Condition
• The cabinet is protected by dual key system, a master key to unlock the cabinet and a unique key for each drawer
• Customers have their private drawers with key lock
• Key to drawers is kept by Customer and telkomsigma
• Access to the room is restricted to authorized person only
• telkomsigma also provides a secured pickup and delivery of tapes from customer site to telkomsigma library transported using a specific media case in a dedicated and locked cars. A secured pickup and delivery process is followed to make sure the tapes are pickup and delivered securely and on-time. Our team support is available 24×7 hours

Natural disasters, terrorists, social risks such as riots, and hackers are threats to your business operations.  To counter this threat, it’s important to have risk analysis and management activity to undertake focused, organization-specific plan such as locating the server into secure area, performing security testing, including vulnerability assessment  of the server and network infrastructure. In other words, to mitigate the risks it is important for a business to have business continuity plan (BCP) and disaster recovery plan (DRP).

Despite the attention given to disaster recovery planning, companies are still failing to put strategic contingency plans in place. Based on  Gartner estimation, only 35% have a comprehensive disaster recovery plan in place and lower than 10% have contingency, crisis,  business recovery and business continuity plans.

This is an alarming statistic. In the event of a disaster, at best you could lose hundreds, thousands, or even billions of rupiah through lost productivity. The worst, you could go out of business.

telkomsigma has established itself as a leader in Disaster Recovery Strategies and Business Continuity Planning, and is one of the few companies that can protect from servers, data, and the most important is your business continuity.

With more than 25 years experiences in manage services, we combine industry-specific knowledge, management and technical expertise to provide our clients unsurpassed Data Centre, Disaster Recovery Solutions, Business Continuity Planning and Offsite Backup solutions. Our 25 years depth of experience and more than 32 banks customers places us in the unique position to service a variety of industries.