Rapidly changing technology and the habits of banking customers begin to shift from traditional banking into modern banking. In which, they expect to have banking delivery channels that are comprehensive, easy to use and innovative. Hence, it is important for banks to provide best services to their customer.
To support above customer expectation and services, a reliable, flexible, banking information system is required. To do that, a fundamentally new approach based on integration of delivery channels to core systems is required.
According to Gartner, future banking services are turning into highly customer centric. The desire of the customer on what and where the customer wants to do for banking transactions should be easy provided by the bank.
Speed of product and service creation, easiness of product and service access, as well as customer experience become the measure of future banking. Therefore, the needs of future core banking is the one that can support those trend