Telkomsigma Strengthens Global Service Capabilities of PT Telkom Internasional (Telin)

With an international telecommunications network spanning key regions across Asia, Telkom International (Telin) plays a vital role as a hub within the global digital ecosystem. Operating in more than 10 countries and supported by an extensive international submarine cable network, multiple points of presence (PoPs), and strategically located data centers, Telin manages large-scale global infrastructure to support cross-border connectivity services.

Behind this expansive footprint lies the complexity of managing assets, systems, and business processes across diverse regions. As Telin continues to grow and expand globally, the challenge goes beyond infrastructure readiness it requires a digital foundation that is integrated, reliable, and designed to support long-term sustainability.

To address these challenges, Telkomsigma delivers end-to-end IT solutions through Virtual Machine–based cloud infrastructure, supporting the implementation of an Inventory Management System and an Enterprise Service Bus (ESB). These solutions serve as the core integration backbone, enabling seamless connectivity across Telin’s operational systems within a unified and manageable digital ecosystem.

“We required a centralized, cloud-based platform that could function as a single source of truth for inventory while also enabling automated integration between systems,” said M. Adi Fitroni, IT Manager at Telkom International. As part of the TelkomGroup, Telkomsigma brings extensive experience in delivering ICT solutions across various industries, supported by a strong understanding of global security standards, governance frameworks, and service-level agreements (SLAs). This capability underpins Telin’s confidence in executing its digital transformation in a sustainable manner.

“Through a comprehensive due diligence process covering technical capability, cybersecurity, cost efficiency, and compliance with global SLA standards, we, together with management, appointed Telkomsigma as a strategic partner to support Telin’s operational transformation,” Adi added.

With the implementation of integrated cloud solutions, Telin now benefits from a stronger digital foundation that enhances data consistency, streamlines business processes, and enables faster, more accurate responses to global customer demands. This collaboration demonstrates Telkomsigma’s commitment to delivering scalable, relevant, and globally standardized digital transformation solutions across the TelkomGroup.

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