Delivering Service Excellence, Telkomsigma Drives Sustainable Customer Success

Jakarta – In commemoration of National Customer Day (HPN) 2025, Telkomsigma reaffirmed its commitment to strengthening its role as a strategic partner for digital transformation across industries. Carrying the spirit of "Think Customer," in line with this year’s HPN theme (September 4th), the Company continues to deliver service excellence as a foundation for creating sustainable value.

Customer-centricity has become Telkomsigma’s primary approach in providing relevant services while anticipating dynamic business developments. The Company believes that customer success is the benchmark for its own success. To date, Telkomsigma has made its strongest contributions in the financial and banking sectors through its core banking system, as well as in telco business, transportation, mining and energy, government, and healthcare.

To strengthen this position, Telkomsigma implements various strategic initiatives focused on enhancing people, process, and technology. These include improving B2B sales performance through consultative selling, ensuring customers receive not only service excellence but also the best customer experience. This mindset is embedded into Telkomsigma’s culture integrated within product and service delivery, as well as in building long-term relationships with customers. This approach serves as a key differentiator in creating tangible value for stakeholders.

In parallel, Telkomsigma continues to develop its three business DNAs: IT services, cloud, and cybersecurity. The Company expands its end-to-end IT solutions through proprietary product innovation (software and applications), service expansion with global partners, and the adoption of Generative AI across business processes. These solutions are designed to provide efficiency, speed, and digital resilience empowering customers to accelerate their business growth.

Through these continuous efforts, Telkomsigma reiterates that delivering service excellence and customer satisfaction remains its top priority. The Company is determined to contribute to the growth of Indonesia’s digital ecosystem, in line with its vision as the trusted Preferred Digital IT Services provider.