Telkomsigma Strengthens Service Reliability Through BOD Visit to Nataru Command Post

Serpong - To ensure the reliability of information technology services during the Christmas and New Year (Nataru) period, the Telkomsigma Board of Directors (BOD) conducted a working visit to the Telkomsigma Nataru Post at Graha Telkomsigma, BSD, on December 31.

The Telkomsigma Nataru Post serves as an integrated control center that monitors information technology system performance, cloud service availability, and potential cybersecurity threats in real time. During the visit, Telkomsigma President Director Dwi Sulistiani, accompanied by Director of Delivery and Operations I Wayan Sukerta and Director of Finance and Risk Management Rina Susanti, reviewed infrastructure readiness, the implementation of multi-layered security measures, and incident response mechanisms designed to maintain service stability and continuity.

To support operations throughout the Nataru period, the Telkomsigma Nataru Post is staffed by 74 personnel serving as Duty Managers, along with 781 technical personnel providing onsite support and 126 personnel assigned to on-call support. All teams operate in an integrated manner to ensure optimal service performance, in line with the Always Onservice principle.

Through this visit, the Board of Directors ensured system readiness, assessed the effectiveness of incident response mechanisms, and reviewed the coordination of technical teams operating on a 24/7 basis. The visit also served as a form of management appreciation for Telkomsigma employees who remained vigilant and professional in maintaining service reliability during the national holiday period.

The Telkomsigma Nataru Post reflects the company’s commitment to supporting the continuity of TelkomGroup’s business operations. By strengthening service readiness and enhancing technological capabilities, Telkomsigma continues to build stakeholder confidence while ensuring reliable information technology, cloud, and cybersecurity services throughout the Christmas and New Year period.