To Enhance Digital Talent Capabilities, Telkomsigma Held an Internal Design Thinking Training

Serpong - In an attempt to address the ever-changing dynamics and challenges of the technology industry, Telkomsigma held a Design Thinking Training for its employees at Graha Telkomsigma 2, Serpong, South Tangerang. (1-2/10/2026).

This training Led by PQM Consultants, the training took place for over two days and was attended by employees from various business units. It aims to encourage all Telsigers to innovate in practical and creative ways while consistently focusing on user needs (user-centric). During the training, participants gained an in-depth understanding of the five main stages of Design Thinking which are Empathize, Define, Ideate, Prototype, and Test.

Through this approach, participants are encouraged to understand the pain points and user personas of enterprise customers, align user expectations with the reality, and more accurately identify the root causes of issues in IT, cloud, and cybersecurity services. Rather than focusing on theory, this training also encourages participants to actively engage in designing real-world solutions for Telkomsigma in the form of a prototype.

Using idea development methods such as Crazy 8 and evaluations based on the criteria of Desirability, Feasibility, and Viability, participants were able to develop concrete prototypes relevant to the company. Some of the leading solution concepts simulated, included the development of an integrated internal application designed to streamline operations and improve service transparency.

Through this Design Thinking Training, Telkomsigma continues to enhance its employees' capabilities and agility in creating relevant solutions with wide-ranging impact. Equipped with a structured, innovative, mindset, Telsigers are expected to continue to accelerate digital transformation and increase customer satisfaction as a trusted IT company in Indonesia.