FOCUS on Operational Service Reliability, Telkomsigma Officially Launches the RAFI Readiness Command Post

Serpong - To ensure uninterrupted service delivery to customers throughout the Ramadan and Eid al-Fitr holiday period, Telkomsigma officially launched its 2026 RAFI Readiness Command Post, operating from March 13 to March 29, 2026. The initiative was held at Graha Telkomsigma 2, BSD, on March 13.

As part of management’s commitment to operational readiness, Telkomsigma’s Board of Directors visited the RAFI Readiness Command Post to monitor service continuity and operational safeguards. The visit was conducted by Roberto Surya Negara, Managing Director of Telkomsigma, and I Wayan Sukerta, Acting President Director and Director of Delivery & Operations at Telkomsigma. During the visit, they directly reviewed the team’s preparedness and the monitoring systems in place to oversee customer services.

On this occasion, management expressed its appreciation to all personnel on duty and ensured that operational monitoring mechanisms were functioning optimally to maintain service quality throughout the extended holiday period. This initiative reflects the company’s preparedness to maintain operational stability and ensure that digital services continue to perform optimally amid increased service demand. Through the RAFI Readiness Command Post, Telkomsigma implements intensive operational monitoring on a 24/7 ALWAYS ON basis.

Through the implementation of the RAFI Readiness Command Post, Telkomsigma reaffirms its commitment to delivering reliable and responsive digital services while ensuring stable and sustainable business operations to support the needs of customers across various industries.