Focus on Maintaining Service Optimization During the 2024-2025 NARU holidays, Telkomsigma resulting ZERO DOWNTIME.

Jakarta – Telkomsigma has succeeded in maintaining prime and optimal services during the 2024-2025 Christmas and New Year Holidays (NARU), resulting in zero downtime. This coincided with the closing of the NARU Post, marking the end of intensive service maintenance activities at TelkomGroup, which was officially closed virtually by TelkomGroup CEO, Ririek Adriansyah, and attended by other members of the management team (1/7)

Through Siaga NARU, Telkomsigma also show its commitment to maintaining customer trust throughout Indonesia by providing Always ON digital services 24/7 from December 20, 2024, to January 7, 2025. This closing ceremony initiative was attended in person by Dwi Sulistiani, President Director of Telkomsigma; I Wayan Sukerta, Director of Delivery & Operations at Telkomsigma; and Iman Sukmana, SVP of Managed Services & Operations at Telkomsigma in Serpong.

During this moment, TelkomGroup's Director of Network & IT Solutions, Herlan Wijanarko, as Chief of Command, also expressed his appreciation to all units that contributed to the operation of the post and the realization of the main programs for the Posko NARU 2024-2025 including Excellence in Customer Experience, Special Service Projects for Customers, Digital Experience, and Charity for Indonesia.

With the closing of the Posko NARU, it is hoped that all TelkomGroup, including those at Telkomsigma, will continue to focus on maintaining customer trust and strive to reach their highest potential, thereby making positive contributions to the industry.